Frequently Asked Questions
Everything you need to know about our theatrical fashion and accessories.
What is the standard delivery time for UK orders?
Standard UK delivery typically takes 3-5 working days. Express shipping options are available at checkout if you need your items sooner.
Do you ship your apparel and accessories internationally?
Yes, we ship to most countries worldwide. International delivery times vary by location, usually ranging from 7-14 working days.
What is your return policy for clothing items?
We offer a 28-day return policy. Items must be unworn, unwashed, and have all original tags attached to qualify for a full refund.
How can I ensure I select the correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own to compare against our specifications.
Are your fashion collections sustainably sourced?
We are committed to ethical sourcing. Many of our garments are made from organic cotton and produced in factories that meet high social and environmental standards.
Can I use a National Theatre gift voucher online?
Yes, National Theatre Shop gift vouchers can be redeemed during the checkout process by entering the unique code in the payment section.